Whether you purchased your item from LaneInnovative or LaneInnovative.com, your satisfaction is always guaranteed. We know it’s sometimes necessary to return or exchange an item and we want to make it easy.

Please contact us at 1-800-510-2010, press 1 for customer service or email us at customerservice@laneinnovative.com  between 9am and 4pm EST, MON-FRI to request your Return Merchandize Authorization (RMA) number.  Then simply adhere the Return Label at the bottom of your invoice to the outside of the package and send it back to us.  We strongly urge you to retain your receipt and tracking information in case your return gets lost in transit.  

We will refund all unopened, undamaged products received within 90 days of purchase date. The refund (less S&H) will be issued on the credit card you used for the transaction or a check will be mailed, if you paid by check.

Returns should be mailed to the following address:
LaneInnovative – Return Department
700 Indian Springs Drive
Lancaster, PA 17601

*Please remember that our customer care representatives are not medical professionals and can not answer questions about specific health problems.