Whether you purchased your item from LaneInnovative or LaneInnovative.com, your satisfaction is always guaranteed. We know it’s sometimes necessary to return or exchange an item and we want to make it easy. No authorization from customer service is required when making a return. Just adhere the Return Label at the bottom of your invoice to the outside of the package and send it back to us prepaid, with delivery verification.
We will refund all unopened, undamaged products received within 90 days of purchase date. The refund (less S&H) will be issued on the credit card you used for the transaction or a check will be mailed, if you paid by check.
If you wish to exchange an unopened, undamaged item, please Call our Customer Service at 1-800-510-2010 . Your exchange will ship once we receive and verify the returned product (note: same terms apply as with a returned item). If you have any questions regarding a Return or Exchange, please call LaneInnovative customer Service at 1-800-510-2010, Monday through Friday, 9:00am to 5:00Pm EST. We are always happy to help.
Returns package should be mailed to the following address:
LaneInnovative – Return Department
700 Indian Springs Drive
Lancaster, PA 17601
*Please remember that our customer care representatives are not medical professionals and can not answer questions about specific health problems.