All returns require prior authorization from LaneLabs by calling 1-800-526-3001. Only those products authorized for return will be considered for credit. Any return authorization received is not an automatic guarantee of credit.
Products returned within 90 days of purchase will be refunded on the original credit card used for the transaction. After 90 days, all refunds are as store credits only, to be used solely for future orders.
Product returned after 6 months, will be subject to a 25% restocking fee. Customer is responsible for returning merchandise in resalable condition. Full credit cannot be given for merchandise that has been defaced, marked, stamped or priced in any way. All price tags and glue residue must be removed prior to return. An additional restocking fee of 25% will be assessed if we remove any price tags or glue residue.
All items must be properly boxed to arrive safely at:
LaneLabs – USA, Inc.
700 Indian Springs Drive
Lancaster, PA 17601
You must include your store name, phone number, list of items being returned for credit and reference your Return Authorization Number given to you by your sales manager at LaneLabs. Returns sent without the RMA will be delayed and subject to additional review.