Whether you purchased your item from LaneInnovative or LaneInnovative.com, your satisfaction is always guaranteed. We know it’s sometimes necessary to return or exchange an item and we want to make it easy.  We will refund all unopened, undamaged products received within 90 days of purchase date.

Getting Your Return Authorization Number (RMA):

  • To Obtain a Return Merchandise Authorization Number (RMA):  Email wholesale@laneinnovative.com (Subject Line:  RMA Request) or call 1-800-526-3001, between 9:00am and 5:30pm ET, MON-FRI.
  • You will then receive by email, a shipping label to adhere to your returning package, postage paid.
  • RMA numbers are valid for 30 days from the date of issue.  
  • All packages received without an RMA number will be charged a $5.00 restocking fee (deducted from expected refund).
  • Rejecting receipt of a package is considered returning the package without an RMA number and will be charged a $5.00 restocking fee (deducted from expected refund).
  • The refund (less S&H) will be issued on the credit card you used for the transaction, or a check will be mailed, if you paid by check.  If LaneInnovative is at fault we will not deduct the cost of the shipping label from your refund.
  • Products returned within 90 days of purchase will be refunded on the original credit card used for the transaction. After 90 days, all refunds are as store credit only, to be used solely for future orders.
  • Product returned after 6 months, will be subject to a 25% restocking fee. Customer is responsible for returning merchandise in resalable condition. Full credit cannot be given for merchandise that has been defaced, marked, stamped or priced in any way. All price tags and glue residue must be removed prior to return.  We do not refund for expired goods.  We do not refund for products purchased after 12 months prior.

How to Send Back Your Return:

  • Place the products inside  a shipping envelope or box.
  • Adhere the received shipping label to the outside of the box.
  • Always maintain your tracking information until your refund is processed.